Consumer cancellation

For online consumer orders, you may cancel without giving a reason within 14 days after you, or your nominated recipient, receive the goods. For an order delivered in separate parts, the period starts when the last part arrives.

Notify us by emailing hello@imperialdermal.com or writing to 6 Liddell Road, Liddell Place, London, NW6 2ET. Any clear statement of cancellation is sufficient; the optional form below may be used.

Return the goods within 14 days after notifying us. Contact us for return arrangements. You pay the direct cost of a change-of-mind return unless we agree otherwise. We cover reasonable return costs for faulty or incorrectly supplied goods.

Refunds and inspection

We refund the amount paid, including standard outbound delivery, using the original payment method without a refund fee. Extra costs for a more expensive delivery service are not refunded. Refunds are made within 14 days after cancellation; we may withhold the refund until we receive the goods or evidence of their return, whichever occurs first.

You may inspect goods as you would in a shop. We may deduct a reduction in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. Original packaging is helpful but is not a blanket condition of statutory cancellation.

Exceptions and faulty goods

The cancellation right does not apply to genuinely personalised goods, goods liable to deteriorate rapidly, or sealed goods unsuitable for return for health protection or hygiene reasons if you unseal them after delivery. Merely being sold sealed does not remove the cancellation right. These exceptions do not remove your rights for faulty, misdescribed or incorrectly supplied goods.

Business orders

Orders made for business purposes do not carry the consumer change-of-mind cancellation right. Any additional business return agreement is confirmed at the point of sale. Applicable rights for defective goods remain.

Optional cancellation form

To: Imperial Dermal Solutions Ltd, 6 Liddell Road, Liddell Place, London, NW6 2ET, hello@imperialdermal.com.

I give notice that I cancel my contract for the following goods: Order number and goods: Ordered on / received on: Consumer name: Consumer address: Date: Signature (only if this form is sent on paper):