1. Delivery Coverage

We currently deliver within the United Kingdom only.

We do not offer international shipping at this time. Professional products and medical devices are limited to Great Britain (England, Scotland and Wales) unless Northern Ireland supply has been explicitly confirmed for the product.

2. Order Processing & Dispatch

• In-stock orders with payment and any required verification completed Monday to Friday before 17:00 (UK time) are normally dispatched the same working day
• Orders placed after 17:00 (UK time) are dispatched the next working day
• Orders placed after 17:00 (UK time) on Friday are dispatched on the following Monday
• Weekend orders are processed the next working day; public holidays may affect dispatch times

3. UK Delivery Options

Standard UK delivery costs £10.00 below the free-delivery threshold. No VAT is charged; we are not VAT registered. Available services and the total delivery charge are confirmed before payment. Dispatch time is separate from courier transit time. Contact us before ordering for a delivery estimate for your destination. Unless another delivery date is agreed, consumer orders will be delivered within 30 days of the contract being formed.

4. Free UK Delivery

Free UK Standard Delivery on orders of £200.00 or more

• Subject to the product destination restrictions above
• Automatically applied at checkout
• Applies to standard delivery only

5. Tracking & Delivery Confirmation

Once your order has been dispatched, you will receive a shipment confirmation email with tracking details.

Tracking updates are provided by the courier and may vary depending on location and service level.

6. Pre-Orders & Out-of-Stock Items

If any item in your order is temporarily unavailable:

• We will notify you of the delay
• Your order will be dispatched once all items are in stock, unless you choose an alternative option
• You may cancel the affected item or order in accordance with your statutory rights

7. Click & Collect

Collection is by prior arrangement only. Contact us to confirm availability, the collection address and an appointment before travelling.

We recommend confirming stock availability before visiting by contacting us at hello@imperialdermal.com

8. In-Store Purchases

Office visits and any in-person purchases require a confirmed appointment. The registered office is not advertised as a walk-in shop.

• Contact us before visiting
• Product access and review restrictions apply to in-person orders
• Accepted payment methods: Bank Transfer or Card
• Cash payments may be accepted at management discretion

9. Professional Products

Certain products are supplied exclusively to verified professionals. Delivery of such products is subject to successful verification and compliance with our Terms of Service.

10. Contact

For delivery-related enquiries, please contact us at hello@imperialdermal.com